IT Solutions Officer

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Overview of duties
• Behaves and acts in an exemplary fashion, embodying the brand mindset and Assisting the IT Manager at all
times.
• Gives Assistant to the IT Manager for the setup of the Pullman co-meeting "connectivity" promise for all events
• Monitors technological developments, keeps up-to-date with technological innovations, and makes suggestions.
• Ensures that best practices are followed with regard to all IT, Telecoms & Audio Visual equipment
• Applies the brand's quality standards.

 

Main responsibilities

Customer relations
• Ensure that all necessary arrangements and setup are in working order for the events and functions
• Intervenes if there are any problems before or during the event. Is reactive and proposes solutions.
• Contributes to the satisfaction of individual guests by ensuring the technical team has the skills needed to
resolve simple and recurrent problems.

Professional Techniques / Production
• Assists the IT manager in monitoring technological developments and latest progress.
• Assists the IT Manager and event Manager to prepare the "connectivity" specifications for the meeting as sold.
• Is responsible for the maintenance and upkeep of technical IT, telecoms, and audiovisual equipment and
ensures it is in good working order.

Team management and cross-departmental responsibilities
• Forms a duo with the IT Manager and the Event Manager.
• Has a strong functional link to all departments in the hotel.
• Assists as a Supervisor for any external staff brought in for events.

Commercial / Sales
• Helps the IT Manager and the Events Manager to promote the Meeting offer by providing high-quality services
and making proactive suggestions may help draw up the proposal in advance of an event.

Management and administration
• Contributes to the development of Events revenue by proposing additional and new technological solutions.

Hygiene / Personal safety / Environment
• Ensures that all equipment available is duly respected and meets all safety norms and conformity regulations
(eg. the CNIL declaration of personal data in France).
• Keeps the workplace clean and tidy.
• Applies hotel safety regulations (fire hazards etc.).
• Respect the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste
, etc.).

 

Qualifications

A new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills, and a sense of initiative.

• Leadership / good at working in a network
• Organised/methodical / solutions-oriented
• Good teaching skills

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.