Intermediate Travel Consultant

Job description

Company Description

Vivari is about excelling in every interaction and exceeding every expectation.

Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre. Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience.

Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences. We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting.

We are proud to pioneer an entirely new concept in the South African travel industry – medical tourism. We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology. The hotel provides the perfect post-operative setting to rest, recover and reconnect.

We pride ourselves on our intuitive approach to our guests’ well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness. The state-of-the-art spa, theatre and restaurant facilities immerse guests within a restful, sophisticated space to relax, work, feast and rejuvenate unlike any other.

Job Description

·  Build and maintain strong relationships with customers to ensure repeat business and referrals
·  Design and sell customised travel itineraries that meet individual travel preferences, budgets and needs
·  Provide expert advice on both Domestic and International travel destinations, including visas and Travel Insurance
·  Maximize sales opportunities through up-selling, cross selling, and promoting our preferred partners
·  Excel in Sales and have experience with reaching and exceeding Targets - preferably within the Travel Industry
·  Maintain accurate records and client details using our own operational systems
·  Manage customer complaints in an efficient and professional manner
·  Keep up-to-date with industry trends

Qualifications

·  Strong sales and customer service skills
·  A minimum of 4 years in a Travel consultant sales focused role
·  Excellent communication skills - both written and verbal
·  The ability to work well under pressure whilst adhering to tight deadlines
·  Experience in an GDS reservations system – Sabre or Amadeus
·  Good knowledge of popular travel destinations - local and International
·  The ability to work weekends and public holidays (rostered) when needed
·  Ability to train a Jnr Staff member

Additional Information

Tour Operator’s primary responsibility is to exceed all expectations of all Internal and External Guests. Facilitating an excellent guest experience in the outlet by ensuring exceptional products and services at all times.