In Room Dining Server

Job description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

In Room Dining Server

As an In-Room Dining Server at Fairmont Century Plaza, you play a vital role in providing an exceptional guest experience by delivering, selling, and accounting for all products in the In-Room Dining department with pride and enthusiasm. You’ll work closely with the In-Room Dining Supervisor or Manager to assist with amenity deliveries, follow Fairmont’s recipes and presentation guidelines, and ensure cost-efficient food and beverage service while maintaining compliance with all liquor laws. Leading by example, you inspire your team to uphold Accor and Fairmont’s standards and values, delivering friendly, courteous, and professional service to maximize guest satisfaction. Flexibility and dedication are key, as you’ll adapt to various shifts, including mornings, evenings, weekends, and holidays, to meet the needs of our guests.

What you will be doing:

·  To provide the highest quality service to all guests at all times, by instilling the company philosophy.
·  Sets up, breaks down and resets the In Room Dining service station
·  Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
·  Delivers proper, efficient and friendly service to our guests in their rooms and other assigned hotel and residence spaces
·  Delivers orders, requests and amenities in a timely manner to the correct rooms/residences
·  Correctly sets up trays and carts to be delivered according to the guests’ requests
·  Explain food and beverage items in detail to our guests
·  Picks up and removes dirty trays and tray tables
·  Complete any necessary opening and closing paperwork and sidework duties required
·  Controls costs and waste
·  Works well with others as a team
·  Prepares food and beverage
·  Assists in filling in at other F&B areas as agreed
·  Performs other related duties as assigned

Qualifications

Your experience and skills include:

·  6 months or more of In Room Dining, preferably in a luxury hotel or fine dining setting
·  Minimum 1 year experience in upscale food and beverage environment
·  Possess a proven track record for guest satisfaction
·  Possess a strong sense of urgency
·  Displays a pleasant and cheerful disposition
·  Maintain a high level of integrity
·  Displays a confidant and professional appearance at all times and always meets company grooming standards
·  Demonstrates strong attention to detail and ability to meet deadlines
·  Adapts in difficult situations, problem solves and makes decisions when necessary 
·  Shows eagerness and capacity to learn
·  Able to work flexible hours, weekends, and holidays

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
·  Complimentary Employee Parking or Public Transportation 
·  Hourly Rate $17.28 + tips
·  Schedule based on Seniority and Business Needs

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS