In Room Dining Order Taker

Job description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

PURPOSE OF POSITION

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

·  Update white board daily (AM).
·  Prepare daily cashiering forms and operational forms.
·  Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
·  Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
·  Regular check with culinary team for non availability items.
·  Answer all phone calls promptly and efficiently, using the correct greeting.
·  Carry out correct order taking procedures with recommendations to the guest.
·  Seize opportunity to up sell IRD food and beverage products.
·  Carry out proper cashiering procedures as set by Raffles Hotels & Resorts standards.
·  The ability to maintain a clean, neat and orderly order taker cabin throughout service.
·  Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
·  Reporting of any guest comments to the superior, completing guest preference sheet.
·  Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
·  Will write beverage storeroom requisition for approval by IRD Manager.
·  To communicate to both internal and external customers in a polite, courteous and constructive manner.
·  Learning of safety, sanitation and hygiene policies.
·  Participation in internal training and necessary meetings.
·  To maintain good working relationship with own colleagues, and all other departments.
·  To actively promote the services and facilities of Raffles Dubai and Raffles Hotels to guests and suppliers of the Hotel.
·  Report to manager any kinds of deviation from set standard and procedures.
·  To ensure amenities are send to the room in according rooming list & Raffles standard.
·  Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
·  Follow Raffles Dubai telephone standard.
·  To control & maintain delivery timing within Raffles Dubai standard.

 

Qualifications

PERSONAL ATTRIBUTES

·  Arabic Speaker
·  Average reading, writing and oral proficiency in the English language
·  Must be well presented and professionally groomed at all times
·  Able to account and handle cash effectively and efficiently
·  Good communication and customer contact skills; good problem resolution skills
·  Basic F&B product knowledge with a focus on wine
·  Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

·  Secondary education

EXPERIENCE

·  Minimum 1-year food and beverage serving experience
·  Previous public contact and/or cashiering experience

 

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates