Housekeeping Supervisor

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Maintain a presence as requested at hotel / department meetings and committees.
·  Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
·  Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
·  Attend daily morning briefings with Housekeeping Management.
·  To make sure Housekeeping Attendants are informed daily about VIPs, special guest requests – priority in their section.
·  To make sure checkout rooms are returned in a timely manner.
·  To check at 4pm rooms with DND – no service given at that time and coordinate make up with Housekeeping Attendants.
·  Assist with and lead Housekeeping Attendants (day, evening and Houseman), with daily duties.
·  Train and coach employees on expected standards of service and conduct.
·  Conduct daily inspections of guest rooms and floors.
·  Be up to date on all guest services and events in the hotel.
·  Work closely with Housekeeping Coordinator.
·  Inspect all rooms assigned to Housekeeping Attendants
·  Inspect show rooms.
·  Notify Housekeeping Attendants of any deficiencies found, and return to correct when applicable.
·  Re-inspect corrected room.
·  Physically check discrepant rooms to ascertain status.
·  Report and follow up with engineering issues in all areas of the Hotel.
·  Confirm that all daily duties are completed to standard by: Housekeeping Attendants
·  Must be able to perform all Housekeeping Attendant duties.
·  Work with all housekeeping staff to maintain and improve guest service scores.
·  Maintain a presence as requested at hotel meetings and committees.
·  Ensure all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
·  Work with all Housekeeping staff to maintain and improve LQA scores.
·  Actively participate in daily briefing, daily warm up and department meetings. 
·  Confirm status of all rooms at end of day.
·  Be able to participate proficiently in functions outside the department, when called upon.
·  To note any maintenance needs – write order and follow up on repairs being completed in time.
·  To report any damage/special cleaning/change of soft furnishings and follow-up as discussed.
·  To ensure that there is sufficient clean linen and supplies in pantries.
·  To make sure at the end of shift all pantries are checked for cleanliness and surplus supplies are returned.  All vacuum cleaners are clean, room attendants have completed all rooms.
·  All lost and found are sent to security, following the correct procedures.
·  To make sure any Health/Safety matters are reported and followed up.
·  To prepare all turndown papers with relevant information for evening maids (V.I.P’s/specials/ turndown times /cleaning times)
·  To conduct proper handover with each Supervisor on the next shift, to keep seamless information flow.
·  To check any late check outs and non-checked rooms for update before 6.pm.
·  To check during evening condition of Public Areas.
·  To make sure Wash Rooms are clean and well run.
·  Other duties as assigned by the Executive Housekeeper/Housekeeping Manager/Assistant Housekeeping Managers

Qualifications

·  Fluency in English (verbal & written) essential.
·  High school diploma preferred, or its equivalent.
·  Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment.
·  Proven training skills.
·  Experience with Hotel PMS, Opera desirable.
·  Must be proactive with a meticulous eye for detail.
·  Strong organizational, supervisory and communication skills.
·  Long hours sometimes may be required.
·  Shift work is required – morning, afternoon, night
·  Continual walking.
·  Must be able to convey information and ideas clearly.
·  Must be able to evaluate and select among alternative courses of action quickly and accurately
·  Must work well in stressful, high-pressure situations.
·  Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
·  Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through. Courtesy, cooperativeness and work well with limited supervision.