Housekeeping Manager

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

·  Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
·  Empowered to take decisions related to team.
·  Empowered to take decisions related to guest delight and situation handling.
·  Empowered to make necessary changes in standard operating procedure in liaison with the executive housekeeper.
·  Empowered to take departmental decisions in absence of the executive housekeeper.
·  To look for ways to minimize cost and implement the same without affecting quality.
·  Budget making and ensuring same is adhered to.
·  Should be aware of hotel financials
·  Department’s expenses should be within hotels profitability.
·  Responsible for overall hotel upkeep and maintenance.
·  Officiating executive housekeeper in absence of executive housekeeper.
·  Tracking guest satisfaction, meeting guests and ensuring guest delight.
·  Ensuring rooms and public areas are maintained as per aesthetics and LRA standards at all times.
·  Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
·  Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
·  Approval and reordering of new/old housekeeping related items/amenities.
·  Planning shift allocation of team members.
·  Responsible for all audits and guest satisfaction scores.
·  Making and implementing of all action plans and improvement plans.
·  Collation of Standard Operating procedures.
·  Conducting interviews/appraisals/one on one meeting.
·  Coordination and liaison with other departments and vendor management.
·  Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
·  Actualization of training and conducting training sessions for team members.
·  Ensures that job descriptions and training manual are constantly updated.
·  Evaluates the performance of all employees and counsels them in case of any division.
·  Implements and monitors company policies standards and procedures.
·  Monitors grooming and hygiene standards of the department.
·  Ensures implementation of the environmental policies.
·  Monitoring and control of inventory of supplies with their par stock.
·  Quality check and economical use of supplies.
·  Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
·  Maintaining accurate updated records of all projects including repairs and renovation
·  Ensures all inventories are performed and recorded.
·  Controls quality and productivity of the contractor’s work
·  Ensures preventive maintenance is organized in all areas under responsibility.
·  Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
·  Evaluates work load and work habits of all employees
·  Improves the efficiency standards to ensure better performance
·  Institutes new processes and procedures to increase productivity.

Qualifications

·  Prior experience as an assistant manager for at least 2 years preferred or at the same level.
·  College Certificate in hotel operations management or other related field.

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities