Guest Services Executive (Front Desk)

Job description

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

·  Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas
·  Assist guests with check-in and check out
·  Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment
·  Manage and assist guests with any enquiry that may arise
·  Process all guests check out by confirming invoice balance, payment mode and feedback on stay

Qualifications

·  Diploma from preferably hospitality or related field
·  Minimum 1 years’ relevant experience or in customer service
·  Excellent written and communication skills in English and ability to communicate in a second language

Additional Information

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Possess strong interpersonal skills. 

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Understand and addresses guests and/or colleagues needs. 

·  Create and maintain a cohesive environment for the team. 
· 
Focus on service with an eye for detail and an approachable attitude. 

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Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. 

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Prioritise and organize work assignments. 

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Self-motivated and show good initiative in a dynamic environment. 

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Ensure security and confidentiality of guest and hotel information. 

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Possess good computer and property management system skills 

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Embrace and responds to change effectively