Housekeeping Manager

Job description

Company Description

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner.  The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation : $75,000 - $77,000 per annum

Essential Job Functions:

·  Begin Day by inspecting all showrooms, out of order and vacant clean room
·  Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
·  Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
·  Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
·  Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
·  Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
·  Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed                                    
·  Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed  
·  Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm                              
·  Upon guest departure re-check room for any forgotten item
·  Maintain database of guest preferences
·  Report all room discrepancies with front desk daily before the end of shift.
·  Report Engineering deficiencies daily to Housekeeping Office Coordinator                               
·  Encounters all guests and employees in a professional, service-oriented manner
·  Report and handle all guest requests, complaints and service related issues
·  Make recommendations to improve service and ensure more efficient operation
·  Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
·  Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
·  Maintaining a good professional relationship with all contacts both inside and outside of the hotel
·  Establish and maintain effective communication process with the entire hotel departments
·  Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
·  Assist with disciplinary action when necessary
·  Assist with interviews and new hiring process
·  Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
·  Comply with all hotel and departmental standards, policies and procedures
·  Perform other related duties as requested by supervisor
·  Adhere to Fairmont Grooming Standards at all times
·  Comply with all hotel and departmental standards, policies and procedures
·  Observe health and safety guidelines at all times
·  Wear safety equipment and/or protection if required

Qualifications

Knowledge, Skills and Ability :

·  Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
·  Ability to perform assigned duties with attention to detail, speed and accuracy
·  Excellent written and oral communication skills 
·  Must possess outstanding guest service skills
·  Must be guest-oriented, enthusiastic with a vibrant personality
·  Must have “hands on” approach
·  Must maintain composure at all times and work objectivity in stressful, high-pressure situations  
·  Ability to approach all encounters with guests and employees in a professional manner
·  Ability to answer all general inquiries in the Hotel and F & B outlet
·  Must be a good listener and be able to follow instructions
·  Must be able to utilize all available resources to meet guest needs
·  Must be a good team player

                                                                                           

Education - Experience :

·  Excellent English, verbal and written communication skills
·  Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
·  Degree in Hospitality Management a plus
·  Prior experience in Union Environment highly preferred

                                                                                                       

Physical requirements :

·  Frequently standing and walking around the property
·  Carrying or lifting items up to 50 lbs
·  Pushing or pulling items weighing app. 200 lbs
·  Frequently bending, kneeling, stretching and/ or reaching
·  Able to perform tasks higher than floor level

Additional Information

All your information will be kept confidential according to EEO guidelines.