Housekeeping Executive

Job description

Company Description

·  Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
·  Monitor and supervise service flow in the assigned outlet.
·  Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management

Job Description

Business Performance

 

·  Prepare periodical department budget & forecast, manage all operational costs within budgets

 

·  Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

 

·  Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

 

·  Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

 

Operation

 

·  Compile and update Standard Operating Procedures for all areas of responsibility periodically

 

·  Ensure that all auditing and reporting standards are conveyed to staff and adhered to

 

·  Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

 

·  Conduct quality control inspections of all areas of the hotel and share results with the team

 

·  Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

 

·  Conduct monthly Staff Meetings and daily briefings with Operational Managers

 

·  Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

 

·  Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Additional Information

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.