Housekeeping Coordinator

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

Job Responsibility:

·  Assist in administrative work for Housekeeping operations.
·  Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests.
·  Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments.
·  Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations.
·  Establish priorities of work and repairs to be done and constantly follow-up until work is completed.
·  Prepare reports for the room attendants and update room statuses in the computer.
·  Maintain records on labour costs, overtime, sick leave, ambassador absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
·  Check daily operational reports- Supervisor, Room Attendants and Amenities.
·  Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate.
·  Ensure that ambassador rosters are accurate and covers all areas.
·  Initiate special cleaning assignments and ensure that they are carried out according to plan.
·  Check all rooms blocked for VIP arrival / in-house / long-stay guests.
·  Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
·  Assist with the control of guestrooms & public areas supplies.
·  Ensure that all equipment & machines issued are returned in good condition.
·  To carry out monthly inventory procedures for all housekeeping supplies and equipment.
·  Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
·  Coordinate monthly meetings for supervisors.

Qualifications

Position Requirements:

·  Previous experience in housekeeping is preferred
·  Sound knowledge of Opera, preferred.
·  Good computer skills, word, excel and powerpoint.
·  Excellent time management, organisational skills and ability to work autonomously.
·  Able to take ownership of guest complaints and follow through with a resolution with the support of the supervisors and manager.