Hostess

Job description

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 

Job Description

We are seeking a friendly and professional Hostess to join our team in 6th of October City, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth dining experience for all patrons.

·  Greet and welcome guests in a warm and professional manner
·  Manage reservations and seating arrangements efficiently
·  Coordinate with servers and kitchen staff to ensure timely service
·  Answer phone calls and respond to inquiries about the restaurant
·  Maintain an organized and clean reception area
·  Assist in resolving any customer concerns or complaints
·  Keep track of wait times and communicate updates to guests
·  Ensure menus are clean and up-to-date
·  Assist with special events or large group bookings
·  Maintain knowledge of menu items, daily specials, and promotions

Qualifications

·  Excellent communication skills in English, both written and verbal
·  Previous customer service experience, preferably in a restaurant setting
·  Strong interpersonal and problem-solving abilities
·  High level of energy and professionalism at all times
·  Excellent personal presentation and grooming standards
·  Knowledge of restaurant operations and dining etiquette
·  Ability to work in a fast-paced environment
·  Basic math skills for managing reservations and table assignments
·  Exceptional organizational skills
·  Flexibility to work various shifts, including weekends and holidays
·  Positive attitude and ability to work well in a team