Hostess

Job description

Job Description

Job Description:

·  Monitoring the open dining sections of the restaurant for empty and cleaned tables
·  Answering the telephone as per the Hotel standards
·  Taking down guest bookings/reservations and allocating tables as per the bookings/reservations.
·   Estimating wait times for guests and communicating the same.
·  Monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
·  Provides a friendly and personalized welcome for guests
·  Offers attentive service and accommodates any request the guests may have, within the         purview of The Hotel standards/policy.
·  Heeds any remarks/requests made by guests and ensures follow-up
·  Upon guest’s arrival, assesses the dining room and, as per reservation /requirement, escorts the guests to the table, while explaining the outlet/menu offerings.
·  Assist the guests with seating and inform the section/station holder for further assistance
·   Upon returning to the station, make any necessary changes to the dining room occupancy chart.

Qualifications

·  Vocational certificate or diploma in F&B.
·  Language skills: fluent in the national language and business English .