Hostess

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

 

·  Maintain a consistently high level of guest service.
·  Extensive knowledge of all menus and upselling items at every instance.
·  Continuous learning in customer service, changing menu item, specials and prices.
·  Approach and interact with guests with confidence and ease.
·  Fluent in operation of MICROS POS system.
·  Adhere to all detailed cleaning and ensuring all work flows are functional at all times.
·  Flexibility in monitoring multiple tables.
·  Follow set up, service and breakdown of functions procedure.
·  Communicate effectively with customers, co-workers and supervisors.
·  Co-ordinate with kitchen and bar.
·  Participate in formal training activities.
·  Interact with other employees and other departments.
·  Be flexible and willing to work split shifts.
·  Adaptable to assist in the manning of other outlets as directed by the Captain / Head Waiter / Outlet In-Charge / Outlet Operations Manager.
·  Maintain professional internal/external guest service.
·  Smile, create eye contact and use employee/guest names.

Qualifications

1. Strong Communications skills

2.Guest Service Excellence 

3. Attention to details

4. Multitasking and Time Management 

5. Problem Solving skills 

6. Presentable and Grooming 

7.Knowledge of Hotel service skills 

8.Composure under pressure 

9.Flexibility and Adaptability

10. Sales and Upselling Skillls  

 

 

Additional Information

·   Develop and solicit business from the Market to ensure the necessary advance bookings needed for a successful and profitable operation
·  Solicit signature for company contracts and other new business.