Host/Hostess

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

 

KEY ROLES & RESPONSIBILITIES

·  Provide a warm and friendly welcome, leading guests and seating them at their table
·  Take telephone bookings and maintain a clear and organized reservations book
·  Assist in the set-up of tables and displays
·  Maintain and update guest database
·  Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
·  Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
·  Maintain good working relationship with own colleagues, and all other departments
·  Correct preparation of all necessary operational material in the back office
·  Learn safety, sanitation and hygiene policies
·  Present check to guests and perform cashiering function if needed
·  Effectively control guest flow in the restaurant ensuring maximum turnover
·  Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
·  Assist to waiting guests according the hostess standards
·  Ensure the restaurant is ready to receive guests prior to opening and tables are ready in line with opening standards
·  Carry out any other duties as and when assigned by the Management of the Hotel
·  Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

·  Excellent reading, writing and oral proficiency in English
·  Well-presented and professionally groomed at all times
·  Strong interpersonal skills and able to establish a good rapport with guests 
·  Possess full knowledge of restaurant’s seating/table plan
·  Computer knowledge (Microsoft Excel, Word, PowerPoint) 

QUALIFICATIONS

·  Hotel Restaurant Management graduate/Graduate

EXPERIENCE

·  1 year Hotel experience in F&B

Qualifications

QUALIFICATIONS

·  Hotel Restaurant Management graduate/Graduate

EXPERIENCE

·  1 year Hotel experience in F&B

Additional Information

·  Physically fit
·  Oral and written fluency in English
·  Knowledge of other languages and basic understanding of local language preferred
·  People & customer oriented
·  Motivator & self starter; displays initiative & creativity
·  Team builder
·  Willing to work long hours with a positive attitude and high energy level
·  Committed, flexible & ability to adapt to different working locations