Host

Job description

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Host in Notch8
You are the beginning and the end of an exceptional guest experience in Notch8 located inside the Castle in the City . As a Host, you will make our guests feel welcome from the moment they arrive. Joins us! Turn moments into memories and grow your career at Fairmont Hotel Vancouver.

Our Culture & Benefits:

·  An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
·  The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
·  A competitive rate starting at $23.88 per hour increasing to $29.85 after successful completion of probationary period
·  A complimentary meal during your shift through our Colleague Dining Program
·  A travel reimbursement program for a TransLink monthly pass
·  A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
·  One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
·  The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
·  Free learning programs through our Academies and discounted programs and courses through eCornell
·  Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

·  Consistently offering a professional and friendly greeting, and provide proactive and engaging guest service
·  Assisting guests with menu items in an informative, engaging and helpful way
·  Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
·  Having full knowledge of beverage lists and promotions, menu items and preparation methods
·  Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
·  Being aware of guests’ dietary restrictions and allergies and ensuring proper communication between team
·  Being knowledgeable of current promotions and loyalty program offerings
·  Following all outlet policies, procedures and service standards
·  Following all safety and sanitation policies when handling food and beverage

All other duties as assigned

Qualifications

Your experience and skills include:

·  Service focused personality is essential and previous experience working in a high-volume restaurant is preferred
·  Previous experience working in a luxury hotel environment an asset
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Strong communication, interpersonal and problem-solving skills
·  Proven ability to multi-task and manage multiple priorities at once
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively and collaboratively as part of a team
·  Highly responsible and reliable with impeccable grooming and professionalism
·  Knowledge of wine, spirits, beer, cocktails, and specialty coffees an asset
·  Valid Serving It Right Certification
·  Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
·  Ability to speak and understand English with professional working proficiency
·  Successful applicants must be legally eligible to work in Canada; Hotel is unable to assist applicants in obtaining Canadian work authorization

Physical Aspects of Position (include but are not limited to): 

·  Constant standing and walking throughout shift
·  Frequent ascending or descending ladders, stairs and ramps
·  Occasional lifting and carrying up to 30lbs
·  Occasional kneeling, pushing and pulling

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS