Guest Service Associate @IMV

Job description

Job Description

• Responsible for set up of all operating equipments.

• Ensure to be familiar with all dishes on the menu.

• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• Control room inventory and assign room per guest needs.

• Ensure to be familiar with the property lay out, fire exits and elevator locations .

Qualifications

• Hotel management degree / relevant diploma culinary

• 1 to 2 year of work experience.

• Able to work under pressure and meet deadlines.

• Strive for results (Success oriented, data finder, initiate / pro-active).

• Excellent Communication Skills

• Ability to think strategically, inductively & creatively.

• Pleasant personality & grooming.

Additional Information

• Able to work under pressure and meet deadlines.

• Strive for results (Success oriented, data finder, initiate / pro-active).

• E xcellent Communication Skills

• A bility to think strategically, inductively & creatively.

• P leasant personality & grooming.

• Comfortable taking ownership  of projects.

• Thorough understanding of marketing and negotiating techniques