Guest Service Agent (Hotel Receptionist)

Job description

Company Description

We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

Job Description

WHAT YOU WILL BE DOING:

·  Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
·  Be an advocate of ALL: Accor’s loyalty program to non members
·  Checking guests in and out Maintaining accurate guest accounts
·  Taking bookings, providing helpful information & entering reservations
·  Answering guests queries in a timely and efficient manner.
·  Addressing guest requests and handling guest complaints in a positive manner.
·  Liaise with inter departments to assist guest and advise of room moves

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

 

·  Previous hotel front office reception experience preferable
·  Professional telephone manner and exceptional customer service skills
·  Excellent communication, interpersonal and time management skills
·  A friendly and positive can-do attitude who enjoys working in a team
·  Previous experience Opera desirable not essential

Additional Information

WHAT IS IN IT FOR YOU:

·  Learning & Development through Accor’s RTO “Learn your Way”
·  Career mobility opportunities within our International Hotel Group
·  Global perks in hotels and Accor partners
·  Associated role benefits to  equip and support you for success
·  Fun, supportive and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.