Guest Service Agent

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Job Description

The successful candidate will:

·  Have the ability to work rotating 7 day roster.
·  Be customer focused.
·  Have great attention to detail.
·  Be reliable and well groomed.
·  Be a strong team player with excellent communication and interpersonal skills.
·  Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
·  Australian Full driver's licence – confident driving is a must.

What you will be doing:

·  Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
·  Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
·  Maintain strict security procedures to ensure guest confidentiality and safety.

Additional Information

Our Hotel

The Novotel & ibis styles Melbourne Airport is a new dual-branded, 464-room hotel recently opened on 1 July 2024.

The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, is located just steps away from Terminal 4, Melbourne Airport. Guests can enjoy access to a fitness centre, conference rooms, pool, co-working space and a number of food & beverage venues which form the hub of the mixed-use precinct.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
·  Complimentary car parking.
·  Mental health and well-being support initiatives.
·  Access to our Employee Assistance Program.