Guest Service Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 

Job Description

·  Welcome guests and ensure efficient, friendly and professional service during check-in, check-out and throughout their stay;
·  Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
·  Provide high standard of service to all hotel guests with your luxury attitude – specifically anticipating and pro-actively attending to guest requests and event/activity bookings;
·  Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay;
·  Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

·  Previous hotel front office reception experience preferable
·  Professional telephone manner and exceptional customer service skills
·  Excellent communication, interpersonal and time management skills
·  A friendly and positive can-do attitude who enjoys working in a team
·  Previous experience Opera desirable not essential

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.