Guest Service Agent

Job description

Company Description

Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests’ needs and offer 
recommendations that make their stays even more special.

With each personalised experience you create, the more you can enjoy each day, taking Pride  in every memorable moment.

Job Description

·  Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival 
·  Provide efficient, friendly and professional service to all guests.
·  Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
·  Take a positive problem solving approach with issues and concerns
·  Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
·  Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
·  Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
·  Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

·  Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
·  Effective time management
·  Immaculate grooming and personal presentation
·  Articulate communication skills and an understanding of luxury guest expectations.
·  Self motivated and enjoy working autonomously
·  Friendly and engaging
·  Co-ordinate various tasks simultaneously
·  Excellent English communication in written and verbal.
·  Clean police record

Additional Information

·  Your personal loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
·  Daily staff meals during work hours provided.
·  Ongoing reward and recognition incentives and awards.
·  Opportunities for further development and worldwide career progression within Accor.
·  Work for a world-leading Global hotel company.