Guest Service Agent

Job description

Company Description

Novotel Sydney Darling Square is seeking a dedicated and enthusiastic Guest Service Agent to join our team on a Part Time basis. Novotel Sydney Darling Square which is conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts is the perfect location for guests whether they’re travelling for business, leisure, or both. Our 230 contemporary accommodation rooms overlook the Darling Square precinct on one side and The Chinese Garden of Friendship on the other.

Job Description

Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests by responding to their requests promptly, and providing them with an efficient check-in and check-out process. You will be responsible for providing a high level of customer service. In this role you will be required to work a range of shifts across a 24-hour roster.  

Qualifications

To be successful in this role you will possess a positive, friendly and can-do attitude. You will ideally have knowledge of OPERA, or other PMS systems. You will pride yourself on your excellent verbal and written communication skills, you will have a high standard of personal presentation, and above all else, your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest

Additional Information

This opportunity will allow you to be a part of a well-established and high performing Front Office team. You will get to work alongside a supportive and dedicated Front Office Manager, who thrives on mentoring and developing their team. You will be a key individual of a high-profile Hotel, and will have the ability to further develop your skills.

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you. If this opportunity sounds like your next career move, then please apply by following the links provided.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.