Guest Relations Officer (Japanese Speaking)

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Supports the Guest Experience Manager and ensure Japanese speaking and VIP guests’ experience meets expectations from pre-arrival to departure.
·  Prepares for the Japanese speaking arrivals and take care of the special arrangements/requests.
·  Facilitates the in-room check-in of Japanese speaking guests and guests with transfer-in.
·  Monitors Japanese speaking arrivals, in-house and departures, and offer assistance through the duration of their stay.

Qualifications

·  Graduate of a Degree in Hospitality Management or any related field.
·  Minimum of one (1) year of relevant experience in a luxury hotel is an asset.
·  Fluency in Japanese language (reading, writing and speaking). Knowledge of Japanese culture and customs is an asset.
·  Service-oriented with excellent communication and interpersonal skills.