Guest Relations Agent
Cairo, EGYPT Hotels - Restaurants
Job description
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
· Greet guests warmly and professionally upon arrival.
· Anticipate and address guest needs and preferences.
· Build rapport with guests and create a personalized experience.
· Resolve guest complaints and concerns in a timely and effective manner.
· Provide information about hotel amenities, services, and local attractions.
· Assist with special requests and arrangements, such as room upgrades or dining reservations.
· Maintain accurate records of guest interactions and feedback.
· Prepare guest correspondence and documentation as needed.
· Assist with check-in and check-out procedures if required.
· Coordinate with other departments to ensure seamless guest experiences.
· Collaborate with colleagues to maintain a positive and supportive work environment.
· Share knowledge and best practices with team members.
· Contribute to the overall success of the guest relations team.
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Qualifications
· Excellent communication and interpersonal skills
· Strong problem-solving and decision-making abilities
· Ability to multitask and prioritize tasks effectively
· Positive and outgoing personality
· Previous experience in hospitality or customer service preferred
· Knowledge of local attractions and activities
· Proficiency in relevant computer systems and software