Guest Relation Manager

Job description

Key tasks

-To maintain a high customer service focus by approaching your job with the customers always in mind.
-To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
-To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
-To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
-To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
-To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
-To actively promote the services and facilities of the Sofitel Hotels to guests and suppliers of the Hotel.
-To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Opéra