Front Office Team Leader

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What will you do?

As our next Front Office Team Leader, you will:

·  Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.   
·  Takes into account and anticipates guests' needs                   
·  Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution      
·  Conveys the hotel image                                                                                        
·  Assist in growing ALL program membership
·  Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department   
·  Keeps track of the standard of services delivered, based on guest comments and quality audits
·  Other duties assigned by management

Who are we looking for?

If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:

·  A solid background in customer service is essential, a previous experience in hotels is always welcomed!
·  Proven leadership skills and experience
·  A creative, can-do attitude, with the ability to think outside of the box.
·  A bubbly and sociable personality!

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

 

·  Pension Scheme
·  A Discount Card to be used in Accor Hotels Worldwide
·  Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
·  Training & Development
·  Additional holidays with service
·  Recommend a friend scheme
·  Employee Advisory Service
·  ... And much more !