Guest Experience Allrounder

Job description

Company Description

Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286 room hotel with 7 conferencing and event facilities hosting all events from Corporate groups to sports teams.

Job Description

Join our team as our Guest Experience Allrounder and build your career with Accor! 

The successful candidate will be responsible for the following duties:

·  Conduct a daily review of all incoming VIP reservations to create the arrivals report, ensuring accurate information is communicated to all relevant departments.
·  Manage Loyaty oprations for the property.
·  Coordinate service  delivery of all special time-based accommodation packages 
·  Collaborate with the Kitchen, Housekeeping, and Front Office teams to ensure timely placement of amenities, room readiness and guest requests.
·  Assist the Front Office Manager to develop and review departmental Standard Operating Procedures and Policies

Qualifications

The successful applicant will ideally have:

·  Strong communication skills, both written and verbal.
·  Excellent organizational skills with a keen eye for detail.
·  Proficiency in using software tools is desired, including Microsoft Office, Opera Cloud and Accor Platforms 
·  Experience in hospitality or customer service roles
·  Ability to work collaboratively in a fast-paced environment.
·  Familiarity with loyalty programs and guest relations is a plus.
·  Teamwork is vital to success in this role 

Additional Information

Your team and working environment:

Novotel Canberra is a diverse team working together to deliver for our guests and team members in a fast-paced hospitality environment. In this service-based business no two days are ever the same. This brings with it excitement, change, flexibility and of course challenge to keep you interested.

As well as working closely with all Hotel departments, you'll enjoy the support of the wider Accor network regularly meeting with the regional team.

Being part of the international Accor network brings with it many benefits including:

·  Training, development and progression opportunities within the international Accor network.
·  Great staff discounts on Accor hotel stays worldwide.
·  30% F&B discounts within Accor worldwide.
·  Free employee assistance programme.
·  Refer a friend bonuses.
·  Tenure recognition programme.