GSA-Housekeeping

Job description

Job Description

Prime Function:

·  To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
·  Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
·  Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
·  Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
·  Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
·  Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Provide high level of service standards.
·  Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Qualifications

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management