Groups Reservations & Conference Coordinator

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Conference

·  Qualify and convert enquiry
·  Offer and contract
·  Pro forma invoices
·  Function sheet preparation & distribution
·  Post charges
·  Verify invoice for accuracy 
·  Post event client follow up

Groups Reservations

·  Replying to enquires as well as following up on enquiries
·  Assisting where required with hosting of site inspections
·  Compile and contribute to daily and weekly reporting
·  General office support duties for Admin Office and updating the events calendar

Qualifications

·  Excellent interpersonal and communication skills
·  Ability to prioritize work in an environment with multiple interests
·  Ability to handle complex and confidential information with discretion
·  Competency using a variety of computer software
·  Energetic and able to multi-task and manage a varied workload in a fast paced environment
·  Able to take instructions and initiatives
·  Decent written English and pleasant telephone manners with ability to communicate confidently internally and externally with different stakeholders.
·  Experience in a similar role would be preferable