Reservations Agent Admin

Job description

Company Description

Our mission at IBIS Budget London Whitechapel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS Budget London Whitechapel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

·  Salary - £ 13.16 / hour
·  Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
·  Talent gym access
·  Stylish and functional uniform provided
·  Delicious complimentary meals on duty prepared by our creative chefs
·  Discounted hotel rates all over the world in Accor Hotels
·  Grow your skills and learn more through our Apprenticeship
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

If you feel you are the right candidate for the role as our Reservations Agent Admin, please click ‘ apply ’ now! We ’ d love to hear from you!

Job Description

·  Perform general office duties, including answering the phones, handling incoming correspondence from costumers in a timely and professional manner.
·  Co-ordinate and control the flow of documents and information between hotel and Clients.
·  Work with the Reservations agent and Reservations Manager to maintain high sales activity.
·  Cover Front Office Reception when needed
·  Promote and maintain customer loyalty

Qualifications

·  Clear oral/written communication
·  Exemplary time management and organizational skills
·  Problem solving abilities
·  Previous experience in an admin role 

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf