Front Office Team Member

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

As our next Front Office Team Member, you will:

·  Take care of guests from their arrival through to their departure
·  Contribute to guest satisfaction at all times by providing high quality services throughout their stay
·  Handle any guest complaints and/or remarks; provides a response as soon as possible 
·  Carrie out all operations concerning guest arrival and departure in compliance with internal procedures
·  Inform guests about the formalities, any special conditions relating to their stay and the services available
·  Handle phone calls
·  Apply the procedures of internal audit
·  Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
·  Ensure that all guest documentation is up-to-date and available
·  Make the update of the information
·  Handle reservations

As part of our team you can have:

·  Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Qualifications

Who are we looking for?

·  BIG SMILE :)
·  Friendly, welcoming and approachable
·  Excellent communication and time management skills
·  Motivate and support others

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.