FRONT OFFICE SUPERVISOR

Job description

Company Description

WHY WORK FOR ACCOR?

We are much more than a global leader. We welcome you as you are, and you can find a job with us that matches your personality. We support you in your daily growth and learning and ensure that your work gives meaning to your life so that you can continue to discover the unlimited possibilities of Accor as you travel with us. When you join Accor, you can write every chapter of your story and imagine the hospitality of tomorrow together.

Hospitality is a work of love .  Join us and become a Heartist® .

In Marianske Lazne, we are opening a premium hotel with 125 rooms and suites , featuring the 105 Dining Lounge , The Bohemian Bar , our Swiss Café , and the rooftop "pod oblaky” Lifestyle Bar. The hotel will also offer three conference rooms and a boardroom. A highlight of the property will be the  Pürovel Spa & Sport , combining Swiss precision with the spa tradition of Marianske Lazne.

Job Description

FRONT OFFICE SUPERVISOR (m/f)

A fresh start for those who know what great front office service looks like.

We’re looking for a Front Office Supervisor who is ready to lead, share knowledge and grow to the next level. Whether you’re an experienced receptionist ready for a new challenge, or you already work in a similar role and want to be part of an international hotel concept – this could be your once-in-a-lifetime opportunity.

What will be your role?

· 
First impressions are key – your approach and overview will ensure that every guest leaves feeling exceptionally well cared for.

•    Administration and system work

You will work with the hotel system, manage reservations, payments, and room assignments (including VIP guests and groups).

•    Cross-departmental cooperation

You will ensure the smooth transfer of information between shifts and departments – housekeeping, maintenance, and F&B.

• Building a culture of quality and loyalty

You will help set service standards, resolve even the most challenging situations, and motivate the team to actively participate in the ALL loyalty program.

• Team support and coordination

You will be a mentor, support, and coordinator for your colleagues – helping them manage operations and unexpected situations.

•    Training and development of colleagues

You will ensure high-quality onboarding of newcomers and help more experienced colleagues to grow further.

•    Cooperation on the opening of the hotel

You will participate in setting up processes, systems, and standards even before the opening – we are creating something exceptional from scratch.

•    Ensuring top-notch service for guests

First impressions are key – your approach and overview will ensure that every guest leaves feeling exceptionally well cared for.

•    Administration and system work

You will work with the hotel system, manage reservations, payments, and room assignments (including VIP guests and groups).

•    Cross-departmental cooperation

You will ensure the smooth transfer of information between shifts and departments – housekeeping, maintenance, and F&B.

•    Building a culture of quality and loyalty

You will help set service standards, resolve more challenging situations, and motivate the team to actively participate in the ALL loyalty program.

 

Qualifications

Who are we looking for?

You might be the ideal candidate if you:

·  Have experience as a receptionist or front office supervisor.
·  Are able to think ahead, handle responsibility, and make sound decisions.
·  Are looking for growth and ready to take the next career step.
·  Enjoy working with people and solving everyday challenges.
·  Speak Czech and German (English and other languages are a bonus!).
·  Want to be part of a team that’s building something completely new.

Additional Information

WHY JOIN US?

·  Swissôtel stands for quality, style, and genuine hospitality.
·  Marianske Lazne offers a unique atmosphere you won’t find anywhere else.
·  You’ll be part of a new team where you can truly make your mark.
·  We’ll support your growth, creativity, and ideas.

WHAT DO WE OFFER?

·  Full-time employment with fair compensation.
·  A stable position in an international hotel chain with strong support.
·  Opportunities for professional growth and further education.
·  Swissôtel employee benefits.
·  A workplace where people are valued and every detail matters.

And that’s not all – we’d love to tell you more about our benefits in person!

Ready to take your next career step?

We're opening the doors to the world of premium hospitality – become part of our Swissôtel Marianske Lazne team.
Join us!
Help us create exceptional experiences for our guests. Send us your CV today.