Front Office Supervisor

Job description

Company Description

Novotel, ibis & Adagio Fujairah hotels are located a few minutes away from the city's landmarks and shopping malls that is ready to welcome every visitor to Fujairah. Our hotels offer 434 stylish rooms, two restaurants, bars, a coffee lounge, a gym, a swimming pool, free outdoor and indoor parking facilities, five fully equipped meeting rooms and a ballroom with the capacity up to 1,000 guests.

Novotel, Ibis and Adagio Fujairah - UAE

novotel.com | ibis.com | adagio-city.com | all.accor.com

Job Description

·  Supervise front desk staff, including training, scheduling, and performance management.
·  Oversee daily operations of the front desk, ensuring efficient check-in and check-out processes.
·  Handle guest inquiries, requests, and complaints in a professional and timely manner.
·  Maintain a welcoming and organized front desk area.
·  Assist with administrative tasks, such as managing reservations, processing payments, and maintaining records.
·  Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
·  Monitor and maintain inventory of office supplies and amenities.

Qualifications

·  Previous experience in a supervisory role within the hospitality industry preferred.
·  Excellent communication and customer service skills.
·  Strong organizational and multitasking abilities.
·  Proficiency in computer systems and hotel management software.
·  Flexibility to work various shifts, including evenings, weekends, and holidays.
·  High school diploma or equivalent; additional education or training in hospitality management is a plus.