Front Office Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

·  Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
·  Register and process check in for all arrivals.
·  Update and check guest information into the computer after a complete check in.
·  Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
·  Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
·  Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
·  Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
·  Handle issuance of guest room key cards and ensure effective control for guest security.
·  Check and convey message to Guests.
·  Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.
·  Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.
·  Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
·  Check Hotel situation, occupancy, functions, groups, VIPs.
·  File daily reception report and documents systematically.

Qualifications

·  Previous hospitality experience
·  Excellent communication skills
·  Strong customer service skills required.
·  Excellent written and verbal communication skills
·  Degree in Hospitality / Tourism

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.