Front Office Supervisor

Job description

Company Description

We are ibis Schiphol Amsterdam Airport, a three-star hotel with 644 rooms, 6 F&B outlets, 5 meeting rooms, and most importantly, a team of 80 fantastic colleagues who are there for our guests every day! 

We are looking for a Front Office Supervisor who can set a diverse team in motion and inspire them. Do you have the skills, humour and manager ability to make the guest and your colleagues feel at home? Then you are the supervisor we are looking for!

Job Description

This is what you will do!

As our new Front Office Supervisor, you are responsible for the operational course of events in the department. You work closely with your colleagues and manager. You search for the best efficiency and challenge yourself and others. In addition, you know how to use every commercial opportunity and will actively make proposals to improve results and increase turnover. You ensure that the quality and service level within the hotel is maintained and optimized. Also:

·  You coordinate and arrange the reception activities;
·  Manage employees in exchange shifts;
·  You can plan efficiently;
·  Coach, guide, and develop the team;
·  Optimize the department and upsell.

Qualifications

Is it you we are looking for?

·  You can work 5 days per week;
·  You are hospitable and a service-oriented colleague;
·  You can make a genuine connection with the international guests and give them a proper “Feel Welcome” feeling.
·  Coaching is one of the goals of this department. By asking the right questions and listening carefully to the employees, you know what they need and dare to take it a step further.
·  You can work morning and evening shifts and are also available during the weekend. 

Additional Information

·  Starting salary €2699,- (scale 6);
·  Ibis is part of the Accor family which means a discount on overnight stays, food and drinks at colleague hotels worldwide;
·  Travel allowance from 5 km one way, and if you come to the hotel by car, we can arrange a free parking spot;
·  The opportunity to grow and develop yourself within your role, the hotel and even the Accor group;
·  Of course, we will also provide a lunch or dinner, a good pension scheme and the opportunity to experience our hotel as a guest with our ibis Employee Experience program!