Front Office Receptionist

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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Register and process check in for all arrivals. 

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Handle guest check outs efficiently and professionally. 

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Update guest information into the computer after a complete check in. 

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Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 

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Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. 

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Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 

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Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 

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Handle issuance of guest room key cards and ensure effective control for guest security. 

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Check and convey message, mail and package to Guests. 

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Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. 

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Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. 

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Handle safe deposit boxes in a accordance with policies and procedurres. 

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Report any unusual occurrences or requested to manager. 

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Be aware of the hotel accident Prevention Policies. 

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Ensure the cleanliness and neatness of front office area. 

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Ensures that all guests are greeted on arrival & departure of the hotel. 

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Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily 

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.Check Hotel situation, occupancy, functions, groups, VIPs 

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At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations 

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Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. 

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Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. 

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Review and update Logbook 

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Check equipments 

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Be Smart, well groomed and maintain a friendly and cheerful disposition all the times 

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Oversee the day to day operations 

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Report regularly on happening to Asst. FO/FOM 

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Fire Procedure 

· 
First Aid Procedures  

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Handle guest complaints and report to manager 

Qualifications

University Degree in Hotel Management , minimum 1 year in a similar role star Hotel.

Additional Information