Front Office Receptionist

Job description

Company Description

At Sofitel London St James, we believe that a stay is not just a temporary pause but an opportunity to fall in love with a blend of refined luxury and playful indulgence. Our commitment to excellence goes beyond the ordinary, and we invite you to be a part of a team that transforms each guest's experience into a captivating journey where every moment is infused with the art of impeccable service, creating memories that last a lifetime. If you are ready to embark on a journey of luxury and distinction, we invite you to apply now!

Job Description

As our Front Office Receptionist you will:

·  Provide unparalleled service, exceeding expectations and crafting cherished memories during each guest's stay.
·  Execute seamless check-in and check-out experiences, meticulously attending to guest preferences and requests.
·  Collaborate with other departments to ensure seamless communication and coordination.
·  Handle phone calls and emails in a courteous and efficient manner.
·  Process payments and maintain accurate records of financial transactions.
·  Assist in ensuring the lobby area is tidy and well-presented at all times.
·  Uphold the highest standards of confidentiality and security in handling guest information.
·  Uphold the highest standards of professional conduct, creating an atmosphere that embodies the allure of our distinguished brand.

Qualifications

·  Previous experience in a similar role within the hospitality industry is preferred.
·  Excellent interpersonal and communication skills, with a friendly and approachable attitude.
·  Strong organisational skills, with great attention to detail.
·  Proficiency in Opera is highly desirable.
·  A passion for delivering exceptional customer service.
·  Fluent in English; additional language proficiency is a plus.
·  Availability to work flexible hours, including weekends and holidays.
·  Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Additional Information

Discover a world of unparalleled perks tailored just for you:

·  Competitive Salary, Departmental incentives, and a Loyalty bonus of £1.300 per year.
·  Employee Benefit Card – Discounted rates at Accor properties worldwide.
·  Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
·  Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
·  Complimentary Meals While on Duty.
·  Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
·  Be Part of the Largest Hospitality Group in Europe.
·  Exceptional Training and Development Opportunities through Apprenticeship Program.
·  Global Growth Opportunities.
·  Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
·  Make a Difference with Corporate Social Responsibility and be a part of positive change.
·  Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit:  https://careers.accor.com/