Front Office / Operator

Job description

Job Description

We are seeking a professional and customer-focused Front Office / Operator to join our team in Aqaba, Jordan. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.

·  Greet and welcome guests in a friendly and professional manner
·  Handle check-in and check-out procedures efficiently
·  Respond to guest inquiries and requests promptly and courteously
·  Manage room reservations and assignments
·  Process payments and handle cash transactions accurately
·  Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
·  Assist with concierge services, including providing local information and arranging transportation
·  Maintain a clean and organized front desk area
·  Handle guest complaints and resolve issues in a timely manner
·  Perform administrative tasks such as answering phone calls and emails
·  Ensure compliance with hotel policies and procedures

Qualifications

·  High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred)
·  1-2 years of experience in hotel front desk or similar customer service role
·  Strong communication skills, both verbal and written
·  Proficiency in Microsoft Office Suite
·  Knowledge of hotel management software (e.g., Opera PMS)
·  Excellent multi-tasking abilities and attention to detail
·  Strong problem-solving skills and ability to work under pressure
·  Basic accounting and cash handling skills
·  Understanding of hotel operations and guest services
·  Professional appearance and positive attitude
·  Ability to work flexible hours, including nights, weekends, and holidays
·  Fluency in English; knowledge of Arabic or other languages is a plus