Front Office Manager

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

This is your daily contribution to unforgettable stays…

·  Lead and inspire a front office team, fostering a positive, guest-focused culture.
·  Ensure smooth day-to-day operations across reception, reservations, and guest relations.
·  Be present in the lobby and front-of-house areas – visible, approachable, and ready to support.
·  Train, coach, and develop your team, ensuring high standards of service and professionalism.
·  Oversee scheduling, team performance, and shift handovers to maintain seamless coverage.
·  Resolve guest issues quickly and thoughtfully, turning challenges into positive experiences.
·  Collaborate closely with Housekeeping, F&B, and other departments to ensure a cohesive guest journey.
·  Manage front office KPIs such as guest satisfaction, upsell targets, and check-in/check-out times.
·  Ensure compliance with policies, procedures, and safety standards.
·  Stay proactive, identifying opportunities to enhance service, streamline processes, or support the wider hotel operation.

Qualifications

We’re looking for someone who brings both technical skill and creative spark :

• You have several years of front office experience, with at least 1–2 years in a leadership role.
• You thrive on leading a team and creating a motivating, respectful work environment.
• You’re a natural problem solver – calm, clear-thinking, and solution-focused.
• You’re highly organised with strong attention to detail and a hands-on attitude.
• You bring excellent communication skills and enjoy connecting with both guests and your team.
• You have a good grasp of front office systems (Opera knowledge is a plus) and hotel operations.
• You’re flexible, adaptable, and happy to work a mix of shifts including weekends and holidays.