Front Office Duty Manager

Job description

Company Description

Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love, you will anticipate guests’ needs and offer recommendations that make their stays even more special. With each personalised experience you create, the more you can enjoy each day. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.​

Job Description

·  Management of hotel operations by leading the daily rhythm of a five star hotel
·  Management and coordination of all aspects of guest services
·  Effective supervision of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & friendly
·  Administration of the hotel’s systems, with accurate and timely reporting
·  Assist in the operation of an effective night audit function.  
·  Cross departmental assistance from time to time including Food & Beverage functions and reservations assistance

Qualifications

·  Minimum 2 years’ experience in a luxury or premium hotel of more than 80 rooms preferred;
·  Proficiency in Opera Cloud or other PMS is preferred
·  Current LCQ and General Managers Certificate preferred
·  Current First Aid Certificate preferred
·  Immaculate grooming and personal presentation
·  Articulate communication skills and an understanding of luxury guest expectations.
·  Full Driver’s Licence preferred
·  Flexibility to work over a 7-day roster
·  Must hold New Zealand Working Rights

Additional Information

·  Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
·  Daily staff meals provided.
·  Ongoing reward and recognition incentives and awards.
·  Opportunities for further development and worldwide career progression within Accor.
·  Work for a world-leading Global hotel company.
·  Refer a friend incentive - $300

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.