Front Office All Rounder

Job description

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits. 

Closer to home, and centrally located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour is the flagship hotel for Accor. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD.  

Job Description

At Ibis Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Casual All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function. 

·  Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay 
·  Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction 
·  Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis 

Qualifications

·  Excellent communication, interpersonal and time management skills 
·  A friendly and positive can-do attitude who enjoys working in a team 
·  Excellent grooming and presentation standards 
·  A passion for the hospitality industry with a drive to deliver exceptional customer satisfaction 
·  The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends. 

Additional Information

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.  

Benefits Your Way: 

·  The opportunity to Work Your Way across the much-loved Accor Brands 
·  Terrific working environment in the beautiful Darling Harbour precinct 
·  The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team 
·  Discounted Accommodation and F&B in Accor hotels worldwide