Front Office All Rounder

Job description

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next Full-time Front Office All Rounder  to join our hardworking and dedicated crew. 

Job Description

This FULL TIME role will work across both the reception desk and also as part of the reservations team, working a variety of days in each department. This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us, also a great phone manner and ability to ensure our guests book a wonderful stay with us. 

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

·  Check in and out of guests
·  Handling all guest enquiries at the desk
·  Attending to incoming calls
·  Storage and luggage handling
·  Reservations and upselling

Qualifications

Personality and commitment to the team and guest service are key traits we are looking for mostly, however the following experience will highlight your application!

·  Opera Cloud Experience
·  HubOS Experience
·  Previous Front Office experience
·  Previous Reservations Experience

Flexibility to work across a 7 day rotating roster is non-negotiable, with reception shifts required from either 7am-3pm or 3pm-11pm. 

NOTE: THIS IS A FULL TIME ROLE. PLEASE CHECK VISA RESTRICTIONS BEFORE APPLYING

Please note this role is not available for sponsorship so full Australian Working Rights are ESSENTIAL

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"