Front Office All Rounder

Job description

Company Description

Conveniently located in the Heart of the Cultural Precinct near Brisbane's South Bank Parklands, Novotel Brisbane South Bank is just steps away from the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. 

Since opening our doors in 2018, we've consistently put our guests first providing award-winning service and accommodation to both business and leisure clients. We believe  “Hospitality is a work of Heart”, everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals.

Job Description

We have the opportunity to welcome a new Front Office All Rounder to our Front Office team, to continue to provide exemplary service to our guests. As a Front Office All Rounder, you will:

·  Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
·  Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time. 
·  Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

What are we looking for?

·  Hotel Front Office Experience: Prior experience working in a hotel's front office environment.
·  Systems Proficiency: Confidence with the Opera hotel management system.
·  Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests. 
·  Local Knowledge: Strong understanding of Brisbane, particularly South Brisbane, and ability to recommend attractions and activities.
·  Flexible Availability: You will be required to work a range of shifts including mornings, nights, weekends, and public holidays when required. 
·  Unlimited working rights in Australia a must. Work visa sponsorship will not be provided for this job role.

Additional Information

What is in it for you?

·  Join an award-winning team that thinks outside the box!
·  Fun and friendly work environment. We have an 8.2/10 employee satisfaction score!
·  Employee benefit card offering discounted rates at Accor worldwide
·  Learning programs through our Learn Your Way Academie
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit   https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS