Front Office Agent

Job description

Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

Responsibilities:

First impressions are everything! As a Front Office  Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offer professional, friendly and engaging service.
·  Greet, check in and settle guest accounts while ensuring all service standards are followed
·  Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
·  Handle guest requests, questions and concerns effectively and promptly
·  Promote a professional team environment
·  Follow department policies, procedures and service standards
·  Performs any and all other tasks assigned by management
·  Upholds the highest standard of internal and external customer service at all times
·  Take initiative to add a personalized experience
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

·  Proficient in the English Language (verbal & written), second language is an asset
·  Previous experience and knowledge of Property Manager is an asset
·  Required knowledge of Windows' Office Suite
·  Must be able to handle multiple tasks in a dynamic, fast-paced environment
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Strong interpersonal and problem solving abilities 
·  Able to stand for long periods, at least 8 hours per shift
·  Must be able to lift up to 50 pounds

Additional Information

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.