Front Desk Manager

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

·  Ensure a seamless check-in and check-out experience for all guests.
·  Handle guest inquiries, complaints, and special requests professionally.
·  Ensure VIP and repeat guests receive personalized service.
·  Monitor guest satisfaction and implement service improvements as needed.
·  Recruit, train, and supervise front desk agents and concierge staff.
·  Create work schedules and assign daily tasks to ensure smooth operations.
·  Conduct performance evaluations and provide feedback for improvement.
·  Motivate staff to maintain high service standards.
·  Oversee front desk functions, including reservations, room allocations, and payments.
·  Ensure accuracy in billing, cash handling, and financial transactions.
·  Coordinate with housekeeping and maintenance for room readiness.
·  Monitor front desk supplies and ensure smooth workflow.
·  Promote hotel services, upsell rooms, and suggest amenities to maximize revenue.
·  Ensure accurate handling of bookings to prevent overbookings.
·  Assist in implementing hotel promotions and loyalty programs.
·  Ensure proper use of Property Management Systems (PMS) like Opera or Fidelio.
·  Maintain guest records, reports, and daily logs.
·  Ensure compliance with hotel policies, safety protocols, and local regulations.

Qualifications

·  Minimum of 3 years in a leadership role within front office or guest services.
·  Excellent leadership and communication abilities.
·  Strong problem-solving skills, with the ability to manage stressful situations and resolve conflicts effectively.
·  Proficiency in hotel management software and reservation systems.