Front Desk Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Ibis and Adagio Aparthotels Doha, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

·  Consistently offer professional, friendly and engaging service
·  Greet, check in and settle guest accounts while ensuring all service standards are followed
·  Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
·  Handle guest requests, questions and concerns effectively and promptly
·  Promote a professional team environment
·  Follow department policies, procedures and service standards
·  Performs any and all other tasks assigned by management
·  Upholds the highest standard of internal and external customer service at all times

Qualifications

·  Proficient in the English Language (verbal & written), second language is an asset
·  Previous experience and knowledge of Property Manager is an asset
·  Required knowledge of Windows' Office Suite
·  Must be able to handle multiple tasks in a dynamic, fast-paced environment
·  Ability to focus attention on guest needs, remaining calm and courteous at all times.
·  Strong interpersonal and problem solving abilities 

Additional Information

Our commitment to Diversity & Inclusion:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.