Front Desk Agent

Job description

Company Description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

Job Description

·  Consistently offer professional, friendly and engaging service
·  Greet, check in and settle guest accounts while ensuring all service standards are followed
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

Qualifications

·  Proficient in the English language (verbal & written), Must be able to handle a multitude of tasks in an intense, ever-changing environment 
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Computer literate in Microsoft Window applications an asset
·  Must be able to type 25 words per minute
·  Must possess a professional presentation 
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Hospitality Diploma is an asset
·  Must be flexible in terms of working hours
·  Must have the ability to handle cash effectively and accurately