Front Desk Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing: 

·  Take initiative to add a personalized experience
·  Consistently offering friendly, professional, and proactive guest service
·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
·  Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
·  Following departmental policies, procedures, and service standards 
·  Maintaining a safe working environment and following all safety policies and procedures

Qualifications

·  Proficient in the English language (verbal & written), Must be able to handle a multitude of tasks in an intense, ever-changing environment 
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Computer literate in Microsoft Window applications
·  Must possess a professional presentation 
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Hospitality Diploma is an asset
·  Must be flexible in terms of working hours
·  Must have the ability to handle cash effectively and accurately 

Additional Information

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.