Food & Beverage Team member

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Duties

·  Set up the restaurant and bar for service, ensuring that all standards of presentation are met.
·  Act as the face of the business, maintaining the hotel's brand reputation by delivering exceptional hospitality service.
·  Engage with guests, take their food and beverage orders, and use upselling opportunities to enhance their experience.
·  Create a welcoming atmosphere that puts a smile on our guests' faces.
·  Deliver orders promptly to the kitchen production area.
·  Keep tables and service areas clean and tidy as per procedure manual.
·  Maintain hygienic food service techniques during service.
·  Take responsibility for your designated section and station.
·  Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
·    Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

·  Actively participate in safe work practices and procedures in the workplace, use equipment safely.
·  Fully understand departmental fire, evacuation and emergency procedures.
·  Report any health or safety hazards to your Supervisor.
·  Wear protective clothing and equipment provided.
·  Report all broken or damaged equipment to a Supervisor.

Customer Service

·  Provide efficient, friendly and professional service to all guests, making all guests experience positive.
·  Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

General Duties

·  Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
·  Attend training programmes and meetings as directed to constantly improve skills and knowledge.
·  Follow the expectations and guidelines in the Accor Employee Handbook.

 

 

Additional Information

Special Note

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.