Food & Beverage Captain

Job description

Company Description

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

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Job Description

Position Overview:

The Food & Beverage Captain at Raffles and Fairmont Doha will oversee the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.

 

Key Responsibilities:

· 
Team Leadership:

·  Supervise and lead the F&B team, providing guidance, training, and support.
·  Assign duties and responsibilities to team members to ensure smooth operations.
·  Foster a positive work environment and promote teamwork and collaboration.
· 
Guest Service:

·  Ensure that all guests receive prompt, courteous, and professional service.
·  Address and resolve guest complaints and issues efficiently.
·  Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
· 
Operational Management:

·  Oversee the setup, operation, and closing procedures of the restaurant.
·  Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
·  Ensure that all equipment and facilities are in good working condition.
· 
Order and Inventory Management:

·  Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
·  Assist in managing inventory levels, placing orders, and receiving supplies.
·  Monitor stock levels and minimize waste.
· 
Training and Development:

·  Conduct training sessions for new hires and ongoing training for existing staff.
·  Ensure team members are knowledgeable about menu items, specials, and promotions.
·  Provide feedback and coaching to improve performance and service standards.
· 
Reporting and Documentation:

·  Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
·  Prepare and submit reports to the F&B Manager as required.
·  Assist in budgeting and financial planning for the F&B department.

Qualifications

Qualifications:

·  Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field.
·  Proven experience in a supervisory role within the food and beverage industry, preferably in a luxury hotel setting.
·  Strong leadership and team management skills.
·  Excellent communication and interpersonal abilities.
·  Thorough knowledge of F&B operations, including food safety and hygiene standards.
·  Ability to handle stressful situations and remain composed under pressure.
·  Proficiency in using POS systems and Microsoft Office Suite.
·  Flexibility to work various shifts, including weekends and holidays.