Concierge Executive
Chennai (Chennai) Sales
Job description
Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
· Provide effective support to the team to enable them to provide effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
· Identify optimal, cost effective use of the resources and educate the team on the same.
· Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
· Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
· Process and deliver messages for Guests
· Deliver and safely storage Guest luggage
· Stay current with all hotel services as well as daily VIP requests and special events
· Ensure orderliness and safety guidelines around the lobby and front door areas
· Provide support to Management as required, in cases of emergency
· Project a professional manner with an emphasis on hospitality and Guest service
· Maintain a clean, healthy, and safety working area
· Act in accordance with policies and procedures when working with front of house equipment and property management systems
· Ensure quality and appropriateness of customer service provided.
· To maintain Front Office log book and shift reports.
· Respond to inquiries and resolve problems in an effective manner.
· Ensure all guests receive a swift, smooth, professional and friendly check in and check out
· Ensure quality in all aspects of the job.
· Maintain record of all banquet and any other functions in the hotel.
· Liaise with other departments for the resolution of day-to-day administrative and operational issues.
· Carry out other duties which naturally fall within the reasonable expectations of the post.
· Adhere to the Procedures & Standards Manual.
· Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
· Liaise with Housekeeping for the Room Status.
· Handle additional responsibilities as and when delegated by the Management.
Qualifications
· Diploma in Tourism / Hospitality Management
· Minimum 2 years of relevant experience in a similar capacity
· Excellent reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Good working knowledge of MS Excel, Word, & PowerPoint
Additional Information
· WHAT IS IN IT FOR YOU:
· Come As You Are
· Work With Purpose
· Grow, Learn and Enjoy
· Explore Limitless Possibilities